FAQs – Repairs and Maintenance
1. I have something that needs to be repaired. Who do I contact?
Answer: Contact Victoria Walters, email@example.com, 317-915-0400
2. How do I know if the repair is the responsibility of the Association, or if I am responsible?
Answer: Owners are responsible for repairs and maintenance inside their unit and limited common areas. The unit owner is responsible for doors, windows, HVAC units, their patio and patio fence. The Association is responsible for repairs to the outside of the unit and to common areas such as sidewalks and driveways. The Association will also pay for damage caused by water that leaks through window caulking or through the roof.
3. How long will it take before somebody responds to my request?
Answer: The response time depends on how critical the repair is. Small, non-critical repairs will be consolidated, where possible, in order to increase the workload of the repairman on each visit to the Villas. Although the repair will take longer, this helps to reduce cost of repairs to the Association.
4. Will somebody contact me to schedule the repair?
Answer: If an appointment is required AMI Indianapolis will call to schedule the repair. IF it is not necessary for the owner to be home, the repair will be made and a tag will be hung on the door to notify the owner.
5. Who will make the repair?
Answer: AMI Indianapolis Management has its own maintenance department which makes many of the repairs. In some cases, AMI will arrange for a contractor to perform the repair. For example major roof repairs, concrete and asphalt repair, or building painting is usually performed by a contractor. If repair is related to outside lights, pole lights or mailboxes contact Bob Bergdoll at 826-8812.
6. Will I be contacted when the repair is complete?
Answer: The unit owner will be informed that the repair is complete. If an appointment was not necessary, the repairman will leave a tag on the door.
7. Q: What action should be taken in emergency situation with a unit at night or on the weekend?
Answer: If there is an emergency, homeowners call 904-1233 and are prompted to leave a brief recorded message, including your name, address and telephone number. There is a company representative on call after regular business hours. The on call representative is paged and retrieves the message. The on-call representative calls the homeowner and determines if it is an emergency or if it can wait. If the situation requires immediate attention, the on-call representative contacts the appropriate vendor and provides instructions on how to proceed. It is explained to the homeowner what will happen. The situation is reported to the Community Association Manager for further evaluation on the following business day.